Service/Support Options - Surface Measurement Systems

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Service/Support Options
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SMS Service and Support Options sorption analyzer instruments sorption analyser instruments

SMS offers:

A range of support options including installations, training and full warranty support. All our engineers are factory trained and accredited to perform validation or service work, assuring you of the proper operation of your instruments and full traceability. We have installed hundreds of instruments and currently support most of these in routine use; many of these are in very busy labs or critical front-line labs.

Service call outs and service charges:
Repairs and services are charged at standard hourly rates and are available to all customers. Please contact your local office for further details on pricing. Customers with service contracts benefit from reduced rates and planned services that improve reliability and reduce call outs.

Service Contracts:

This is a valuable option for those customers, who rely heavily on their instrumentation working to high standards. A wide range of contracts are available to suit users who need to plan their support. Contracts are costed, to save you money and our records clearly show that systems under contract are much more reliable in use.

For more details, please email:

UK, Europe, ROW: jgorgol@smsuk.co.uk

USA/Canada: support@smsna.com

SMS Service Contract Plans for 2009 - Options include:

Full Contract:

Includes on-site preventative maintenance and emergency visits, plus discounts on parts, consumables, training, software updates, validation packages and manuals.

Maintenance Only Contract:

Includes on-site preventative maintenance as above but emergency visits are extra and chargeable at a discounted labour rate, plus further discounts are offered on parts, consumables, training, software updates, validation packages and manuals.

Further Service Contract Modules:

Full parts module: exchange or repair of faulty parts
Training module: includes 2 separate entry seats at one of our factory one day training courses
Additional temperature validation module
Additional 5 Salt validation module
Other combinations of modules are available depending on customer needs.

Academic Contracts:

Educational discounts are offered on all of the above contracts plus a basic one-day system integrity check and breakdown cover.

Options:

Preventative Maintenance visits
IQ/OQ work annually or bi-annually
Breakdown visits (parts extra)
Planned service contracts with components of the above
Full cover (All parts and labour)
Special contracts to academic organisations at reduced costs.

Telephone & E-mail support:

SMS offer support by phone or email to all our customers. The first half an hour is free……

UK, Europe, ROW:
If you have a technical, service or support query please phone Jan Gorgol at the main head office number (United Kingdom +44 (0)208 795 9405).

If unavailable, please leave a short message or send an email to: jgorgol@smsuk.co.uk

USA/Canada:

Please direct your service or support queries to Teri Hope (++(610) 798 8299) or email support@smsna.com

For sales enquiries please contact Dr. Phil Attwool at the main UK head office number on +44 (0)208 795 9400 or by emailing sales@smsuk.co.uk.

Alternatively to view your local sales support office, please click on the

following link: Worldwide Contacts.